Privacy Policy

First and foremost, we use your info to provide the services you've booked - confirming reservations, processing payments, arranging spa appointments, that sort of thing.

We'll send you confirmation emails, pre-arrival information, and occasionally follow up after your stay to see how everything went. If you've signed up for our newsletter (which you can unsubscribe from anytime), we'll send updates about special offers and events happening at the hotel.

We also use aggregated data to improve our services - like figuring out which spa treatments are most popular or what time guests typically check in. But this is anonymous stuff, not tied to you personally.

We're required to keep certain records for tax and legal purposes. Nothing exciting, just standard business practice in Canada.

We don't sell your information to anyone. Period. That's not our business model, and honestly, we find that practice pretty gross.

We do share necessary information with our payment processors to handle your transactions securely. We work with industry-standard, PCI-compliant payment providers who take security seriously.

If you book through a third-party platform (like a travel booking site), they'll have their own privacy policies that apply alongside ours.

Sometimes we work with trusted service providers who help us operate - like our email marketing platform or booking system. These partners only get access to the info they need to do their job, and they're contractually obligated to keep it confidential.

Obviously, if we're legally required to disclose information (like through a court order or law enforcement request), we'll comply with the law. But we'd only share what's legally required, nothing more.

We use SSL encryption on our website (that's the little padlock you see in your browser). This means the data you send us is encrypted and can't be intercepted by anyone else.

Payment information is handled through secure, industry-standard processors - we don't actually store your full credit card details on our servers. That's by design, for your protection.

Our staff only has access to guest information when they need it to do their jobs. We train everyone on privacy practices and take data security seriously.

That said, no system is 100% foolproof. We do our absolute best to protect your information, but we can't guarantee complete security. If we ever experienced a data breach, we'd notify affected guests promptly and take immediate steps to address it.

You've got rights when it comes to your personal information. Here's what you can do:

• Access: You can ask to see what information we have about you. Just email us and we'll provide a copy.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can request that we delete your information, with some exceptions (like if we need it for legal or accounting purposes).
• Marketing opt-out: Don't wanna hear from us anymore? There's an unsubscribe link in every marketing email, or just tell us and we'll take you off the list.
• Cookie preferences: You can adjust your browser settings to refuse cookies, though some features of our site might not work as smoothly.

Under Canadian privacy law (PIPEDA), you have specific rights regarding your personal information. If you're not satisfied with how we handle your request, you can file a complaint with the Privacy Commissioner of Canada.

Our website uses cookies - those little text files that websites store on your device. Here's what we use them for:

Essential cookies: These keep the site working properly. They remember things like items in your cart or your login status. Can't really run the site without these.

Analytics cookies: We use these to understand how people use our website - which pages are popular, where folks are getting stuck, that kind of thing. This helps us make the site better.

Marketing cookies: These help us show relevant ads and measure how effective our marketing campaigns are.

You can disable cookies in your browser settings if you want, though it might affect how well the site works for you. Most browsers let you control cookies pretty easily.

Our services aren't directed at children under 13, and we don't knowingly collect information from kids. If you're booking a family stay, the reservation should be made by an adult.

If we somehow learn that we've collected information from a child under 13, we'll delete it as quickly as possible. If you think this has happened, please reach out to us immediately.

We're located in Canada, and that's where your information is stored and processed. If you're visiting from another country, your information will be transferred to Canada, which has different privacy laws than where you might be from.

By booking with us and using our services, you're agreeing to this transfer. We'll handle your information in accordance with this privacy policy and Canadian law, regardless of where you're coming from.

We might update this privacy policy from time to time - whether it's because of changes in the law, our practices, or just to make things clearer. When we do, we'll update the "last updated" date at the top of this page.

If we make any major changes that significantly affect how we use your information, we'll let you know through email or a prominent notice on our website. We won't just sneak in big changes and hope nobody notices.